Return Policy

The short version

If something arrives damaged, incorrect, or you simply changed your mind about an unopened product, tell us within 7 days of delivery and we will replace it or refund it.

What we can accept

Unopened products in their original packaging, with the seal intact, returned within 7 days of delivery.

Damaged, leaking or incorrect items — send us a photo and we will arrange a replacement at our cost. You do not need to return a damaged item before we ship the replacement.

What we cannot accept

Opened or part-used products, for hygiene reasons. This includes oils, creams, packs and capsules once the seal is broken.

Items bought from a dealer or retail counter rather than this site — those are handled by the seller under their own policy.

Products reported to us more than 7 days after delivery.

How to start a return

Message us on WhatsApp at 070 517 1646 or email info@biobeautylanka.lk with your order number and, where relevant, a photo of the item. We reply within one working day.

We will confirm whether to send the item back and give you the return address. Keep your dispatch receipt until the return is settled.

Refunds

Once we receive and check the item we issue the refund within 5 working days, to the original payment method. Bank processing can add a few days at their end.

Original delivery charges are refunded only when the return is our error. Return postage is at your cost for a change of mind, and at ours for a damaged or incorrect item.

Exchanges

Prefer a different product or size? We treat it as a return plus a new order, and waive delivery on the replacement.